Featured Event
Complaint Case Clinic
Focused support when a complaint needs careful thinking
Limited number of FREE sessions | Various sessions between 20-30 April 2026
👉 Book a session
This clinic is designed to provide a space to pause, sense-check, and move forward with clarity.
In your 30-minute session, you can:
- Talk through a live complaint or challenge
- Sense-check your approach and thinking
- Identify risk and pressure points
- Explore your options before making a decision
You bring the case.
I bring an independent, experienced perspective.
Resources
Reducing Bias - Online session recap
Catch the 30-minute webinar exploring how bias quietly shapes complaint handling and what you can do to keep decisions fair, balanced and defensible.
Reducing Bias Checklist
A practical guide to reducing bias in investigations and complaint handling, increasing objectivity and ensuring decisions and outcomes are fair and
NHS Wales - Listening to People Checklist
A Readiness Checklist for GP Practices, Dental Practices and Primary Care Providers
Housing Complaints Self-Assessment Scorecard
Download a free 5-minute self-assessment aligned to the Housing Ombudsman Complaint Handling Code and PSOW Complaints Standards Authority expectations.