Half-Day and Full-Day Training Workshops
Practical, evidence-based training designed to strengthen complaint handling, communication under pressure and confident, defensible decision-making. Choose from half-day workshops, full-day programmes or in-depth multi-day development.
Half Day Training Options
Investigating Complaints: Core Skills
Communication Skills Under Pressure
Defensible Decision-Making & Bias Reduction
De-Escalation Under Pressure
Complaints Triage & Risk Identification
What to Expect
Our half-day workshops provide focused, practical learning that teams can apply immediately. Each session blends clear guidance, real-world examples and scenario-based exercises to build confidence and capability.
Who It’s For
Ideal for frontline staff, investigators and team leaders who need targeted skill development without releasing teams for a full day. Sessions are suitable for public services, regulated organisations and customer-facing teams managing complaints or challenging conversations.
Full Day Training Options
Advanced Complaint Investigation Skills
Complaint Handling for Managers
Writing High-Quality Complaint Responses
Influencing, De-Escalation & Difficult Conversations
Early Resolution & Frontline Confidence
Trauma-Informed Customer Contact
What to Expect
Full-day programmes provide deeper learning with time for applied practice, scenario work and reflective discussion. These sessions give teams the space to build stronger skills, increase confidence and apply structured techniques to more complex situations.
Who It’s For
Designed for organisations wanting a more comprehensive uplift in capability. Ideal for investigators, managers, frontline teams and specialists across public services, regulated organisations and customer-facing sectors.
Two Day Training Options
Full Complaint Investigation Programme
Leadership in Complaint Handling & Service Improvement
Trauma-Informed Complaint Practice Programme
Comprehensive Complaint Handling Academy
What to Expect
These in-depth programmes provide a complete development experience, combining structured learning, practical exercises, reflective practice and applied tools. Over two days, teams build advanced capability and leave with skills that translate directly into improved outcomes outcomes and performance.
Who It’s For
Ideal for organisations seeking a deeper culture shift or large-scale skills uplift. Suitable for investigators, senior leaders, complaint managers, quality teams and specialists across public services, regulated organisations and customer-facing sectors.
Frequently asked questions
Here are the most common questions organisations ask when booking training workshops. If you need anything more specific, we’re always happy to help.
Enquire about training workshops
Book a call to discuss your training requirements, or use the form below to outline your needs and we’ll get back to you.
