Privacy Policy
The Outcome Practice is committed to protecting your privacy and handling your personal data responsibly and transparently.
This privacy policy explains how we collect, use and protect personal information when you contact us or express interest in our services.
Who we are
The Outcome Practice provides independent advice, training and support relating to complaint handling, investigations and organisational learning for public-facing organisations.
If you have any questions about this policy or how your data is used, you can contact us at:
Email: Engage@theoutcomepractice.co.uk
What information we collect
We may collect the following personal information when you contact us or complete an enquiry form (including LinkedIn lead forms):
Name
Email address
Job title
Organisation name
We only collect information that is necessary to respond to your enquiry or provide our services.
How we use your information
We use your information to:
Respond to enquiries and requests for information
Arrange conversations or meetings where requested
Provide information about our services where relevant
We do not use your data for automated decision-making or profiling.
Legal basis for processing
We process your personal data on the basis of legitimate interest. This means we use your information only where it is reasonable, expected and necessary to respond to your enquiry or professional interest.
How your data is stored
Your information is stored securely and accessed only by The Outcome Practice.
We take appropriate technical and organisational measures to protect your data from loss, misuse or unauthorised access.
Sharing your information
We do not sell, rent or trade your personal information.
Your data will not be shared with third parties unless required by law.
How long we keep your data
We retain personal information only for as long as necessary to respond to your enquiry or maintain an appropriate professional record.
You can ask us to delete your data at any time.
Your rights
Under UK data protection law, you have the right to:
Request access to your personal data
Request correction or deletion of your data
Object to or restrict how your data is used
To exercise these rights, please contact us using the details above.
Changes to this policy
This policy may be updated from time to time to reflect changes in our services or legal requirements. The latest version will always be available on our website.
Last updated: January 2026