Training That Strengthens Complaint Handling, Communication and Confident Decision Making
Evidence based, sector informed training designed to improve communication, reduce escalation and deliver fair, defensible outcomes across complaint handling, investigations and customer experience.
Bespoke Training
Bespoke training and consultancy tailored to your organisation’s priorities, combining training, investigation insight and service review into a coordinated, evidence-based programme that delivers measurable improvement.
Learn MoreMasterclasses
60–90 minute masterclasses delivering evidence-based skills in investigation, communication, de-escalation, triage and defensible writing, giving teams practical tools to improve quality, reduce escalation and achieve better outcomes.
Learn MoreTraining Workshops
In-depth workshops building confidence and consistency in complaint handling, investigations and customer communication, using evidence-based frameworks and real scenarios to strengthen decisions, reduce risk and improve service quality.
Learn MoreFrequently Asked
Questions
Here’s a quick overview of how our training works and how we support different teams and organisations. You can find out more about each training offering in the relevant section.
Get a Free Consultation
Book a call to discuss your complaint handling, training or investigation needs and discover how The Outcome Practice can support you.
